ITIL 4: Parts 1 through 5 Exam Only
with expert Jason Dion
ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation. Part 1: covers a welcome to ITIL and what you can expect, next it covers Service management and outcomes. Part 2: discusses the four dimensions of Service Management: Organizations, IT, Partners and Value streams. Next it covers value streams and processes as well as the service value system. Part 3: covers the Guiding principles of ITIL. next it discusses how to collaborate and promote visibility, the service value chain as well as design transition. Part 4: covers Continual improvement, categories of practices and knowledge management. Part 5: covers Service management practices, asset management and technical management practices The ITIL® course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
Beginner | 5h 57m | September 29, 2019
Course Outline
Jason Dion
Jason Dion, CISSP No. 349867, is a professor at University of Maryland University College with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. He holds a Masters of Science degree in Information Technology with a specialization in Information Assurance