Meet Our Experts
Kurt McWhirter
Courses
ITIL Foundation, Part 5 of 5: Processes and Functions
This course will introduce the processes found in Service Transition, Service Operations, and Continual Service Improvement. We will briefly review the purpose for each lifecycle phase and then review the processes. We will build an understanding of ...
ITIL Foundation, Part 4 of 5: Strategy and Design Proc
This course will introduce the processes found in Service Strategy and Service Design. We will briefly review the purpose for each lifecycle phase and then review the processes. We will build an understanding of the purpose, objectives and scope for ...
ITIL Foundation, Part 3 of 5: Lifecycle Phases
This course will detail the ITIL Service Lifecycle phases. We will review each phase to ensure we gain a complete understanding of the goal, purpose, objectives, scope, key concepts and activities found within the phase. We will explain the value pro...
ITIL Foundation, Part 2 of 5: Principles, Models, and Concepts
In this course you will start to see that ITIL has quite a few terms and concepts which build upon the vocabulary used within Service Management. And as we continue you will also find that the principles, concepts, and terms discussed will help you g...
ITIL Foundation, Part 1 of 5: Introduction
In this course we provide an overview of ITIL and its history along with ITIL’s relationship to international standards, primarily ISO/IEC 20000. Our focus is on the ITIL lifecycle as defined by ITIL v3 as documented in the 2011 release. This course...